Service Portal

[Arundhati]

Hello Team,

i have a question related to the serviceportal activity field 

When I open the Change record on portal the activity field is available for the internal users but unfortunately for external we are not able to see the activity field.

This is only for Change this works perfectly fine for incidents and requests even externals are able to see the activity field

The above image is for internal user

the above picture is for external user

We only have single widget for this

[Brian Lancaster · Accepted solution]

This is most likely an ACL issue. The only roles that have access to write to a change request out of the box are sn_change_write and itil. You would need to give external users rights to write to the comments. Hopefully you have the snc_external role and you could use that to do 2 ACLs the first one would be to give them write access to the entire table and the second to give them write access to just the comments.

[Arundhati]

Thank you so much Brian,