ServiceNow access to instance for admins inside the organization and through vpn only

[M Ismail]

I want the admins to login to servicenow instance only if they are inside the network or using provided vpn, I tried to use the adaptive authentication but when using the vpn I am not getting the one public ip address.  

[Randheer Singh]

Please check the IP address associated with your session.

System logs > Transactions

You can add the IP address column in the table view.

Please use this IP address in the IP filter criteria.

[M Ismail]

@Randheer Singh Okay, but for the next time when they would try to login they might have different ip addresses then they won't be able to login.

[M Ismail]

Hi @Randheer Singh, 

Thanks, but am not sure for the next time they would have same ip address.

[Randheer Singh]

You have to specify the full range of your VPN as part of the IP filter criteria.