ServiceNow and Azure DevOps integration

WaledBajukhaif
Tera Expert

We have integrated ServiceNow with Azure DevOps.. everything is working fine across both platforms.
when Updating/Creating a record from SN, we see Update/Create in DevOps, also the other way around.

My question is: Is it possible when create a card/record in DevOps we don't want a record created in SN?
Only when CREATE a record in DevOps we don't want to see it in SN.
It's because we sometimes create records in DevOps we don't want to see them in ServiceNow.

see attached for more explanation.

 

Anyone got an idea to make this?

Thanks

5 REPLIES 5

Hi @WaledBajukhaif. If you're still looking to achieve this, I have come up with a way to stop individual stories from being created/synced from Azure DevOps to ServiceNow. See my post here.