Why data source is not running despite I attached schedule import to it?

Manikantahere
Tera Contributor

I have created a data source and attached a excel to it.

when I run the data source I got two records created in incident table.

 

now I just created schedule import and attached it to the data source but no update to the records in incident?
what i am missing?

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2 ACCEPTED SOLUTIONS

Ankur Bawiskar
Tera Patron
Tera Patron

@Manikantahere 

you need to ensure the new file is added to the data source before you run scheduled import.

If you don't do that then it will pick the same file and will ignore the import set rows based on your transform map coalesce logic.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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Gaurav Rathaur
Kilo Guru

Hi @Manikantahere ,

 

Please ensure that the new file is added to the Data Source before running the Scheduled Import.

If this step is missed, the system may pick up the previous file again, and depending on your Transform Map's coalesce logic, it might ignore the new import set rows.

If you found this response helpful, kindly mark it as correct and close the thread to assist future readers.

View solution in original post

10 REPLIES 10

Najmuddin Mohd
Mega Sage

Hello @Manikantahere ,

Can you check is the data not coming to import set table itself, or present in it and not updating the Incident table.

Any coalesce field in the data, not making the records to be updated ?


Regards,
Najmuddin.

coalesce is there and its coming to import sets.

so do I need to re upload the document always after editing or it will consider updated document??

Coelesce makes sure that there are no duplicate records are created.

Check with a new Data and run the schedule.

If the above information helps you, Kindly mark this post as Helpful and Accept the solution.
Regards,
Najmuddin.

It consistently retrieves the uploaded document data but not the document stored on the PC where I updated the data.

is that true that I keep on upload the document if I do modifications to the sheet? does it take automatically same file destination?