ServiceNow API detail for synch to ESB

PD10 · ‎10-30-2018

Hello Experts,

I just recently jumped into ServiceNOW tool for Integration to our legacy system. Since I am very new to this platform need your expert suggestion

The requirement are as below .

1. Will use both ServiceNOW and legacy ticketing tool till we completely switch to ServiceNOW. Both system will co-exist.

2. Need to synch both the system to each other over SOAP.

3. ESB is mulesoft. pls suggest this part

Now question:

What is the best way to synch ?

What are the API in ServiceNOW for Inbound request ?

Shall we go for synchronous or Asynchronous database update ?

Thanks,

PD

sebastian_g_snc · ‎10-31-2018

Hi,

You can check the store for a solution related to Mulesoft - maybe you find something: https://store.servicenow.com .

If you are talking about SOAP, there is no issue at all. If you wan to "sync" I assume that you will have to update Servicenow based on changes in you legacy system and vice versa. So you will need both: Servicenow as a web service provider (aka inbound) and a consumer (aka outbound)

For outbound, you will use the SOAP Message.

For inbound, you will either use Web Service Import Sets (which is the easiest and the ESB should be able to deliver the data in the format needed) or a Scripted web service - which is more complex.

SOAP supports both synchronous and asynchronous on "our" (servicenow) side.

You will have to do some reading - have fun and dig deep 😉 :

https://docs.servicenow.com/bundle/london-application-development/page/integrate/inbound-soap/concep...

Kind regards

Seb