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ServiceNow Computer Telephony Integration (CTI) for Customer Service Management

Farah Shaikh
Tera Contributor

Hello,

 

I am trying to integrate CTI on PDI via Twilio.

All the setup works fine, agent is available but i have used OOB Call Center Workflow which fails at "Forward to Notify" activity.

If anyone has faced similar issue and resolved it, would like to know more around it.

 

Thanks in Advance!

 

 

 

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