servicenow Healthcare

[MaheshM40191801]

Could anyone please share some real-time scenarios where ServiceNow has been implemented in the healthcare industry?"

[Arun_Manoj]

Hi @MaheshM40191801 ,

Please go through the link below

https://www.servicenow.com/products/healthcare-life-sciences.html

In this detail explanation of healthcare sector product use and successful clients.

If the solution is helpful

Thanks

Arun

[MaheshM40191801]

Sure, thank you so much for sharing this 

[sunil maddheshi]

@MaheshM40191801 

Below are some scenario:

Patient Onboarding & Case Management

Scenario: Patient Intake and Referral Coordination

• Use Case: A large healthcare provider uses ServiceNow’s Customer Service Management (CSM) to handle patient referrals and onboarding.

• ServiceNow Role:

  • Custom workflows for capturing intake data.

  • Integrates with CRM and EHR to synchronize patient status.

  • Tracks cases and ensures patients are connected with the right department
    

Compliance & Risk Management

Scenario: HIPAA Risk Management and Audits

• Use Case: A hospital group uses GRC (Governance, Risk & Compliance) to track HIPAA compliance.

• ServiceNow Role:

  • Automates policy attestation for staff.

  • Logs and monitors access violations or suspicious activity.

  • Tracks audit trails and automates evidence collection.

HR Service Delivery for Healthcare Staff

Scenario: Onboarding Nurses and Medical Staff

• Use Case: A large health system automates onboarding of temporary and permanent staff.

• ServiceNow Role:

  • HRSD workflows handle background checks, credentials, and equipment provisioning.

  • Tracks onboarding KPIs for HR teams.

COVID-19 or Infection Control Response

Scenario: Vaccination Tracking and Employee Health Checks

• Use Case: During the pandemic, hospitals needed rapid deployment of health attestation apps.

• ServiceNow Role:

  • Employee health declaration portals.

  • Vaccine status reporting.

  • Contact tracing workflow integrated with building access.

Please mark correct/helpful if this helps you!

[MaheshM40191801]

Thank you so much for sharing nice scenarios