Healthcare and Life Sciences Service Management Overview Plans and Package Getting Started
Product Healthcare and Life Sciences Service Management Providers, payers, and life sciences organizations exist to serve patients. Operations should too. Try Demo
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How does Healthcare and Life Sciences Service Management work? Healthcare and Life Sciences Service Management brings operational work together into a single system where AI agents triage requests, coordinate handoffs, and automate resolution workflows. This approach helps teams resolve issues faster and with greater consistency across services. Get Data Sheet Watch Demo
Benefits of Healthcare and Life Sciences Service Management Simplify operational work for care and innovation Unify requests and workflows across teams to reduce silos and keep work flowing for providers, payers, and life sciences. Video CTA Get Data Sheet Automate administrative and regulatory tasks Reduce manual work across clinical support, health plan operations, and life sciences, so your teams can focus more on patients, partners, and outcomes. Video CTA Find Out How Improve experiences across the ecosystem Provide patients, members, employees, and partners with quicker support and improved visibility through consistent and intuitive interactions. Video CTA Get Details Transform with a single platform The ServiceNow AI Platform unites AI agents, data, and workflows on one enterprise-grade platform built for scale, trust, and efficiency. Video CTA Explore Platform
Use cases for Healthcare and Life Sciences Service Management
Care Operations
Optimize operations for seamless care Support smooth patient transitions and resolve non-clinical issues efficiently. Help your teams improve operations and care quality.
Related links Field Service Management Enterprise Asset Management
Patient Access
Streamline patient access to healthcare services Deliver a seamless experience for patients as they engage with healthcare providers and their personalized care pathways. 
Related links Customer Service Management App Engine
Clinical Trial Operations
Simplify clinical trials from start to finish Intelligently orchestrate clinical trial operations on one AI-driven platform that keeps everyone, from the trial site to the lab, connected, compliant, and focused on driving treatment breakthroughs.
Related links Customer Service Management Field Service Management
Manufacturing
Improve automation and asset reliability Help manufacturing teams work more efficiently by bringing tools and systems together in one place.
Related links Operational Technology Management Field Service Management
Payer Operations
Transform payer operations Drive impact at scale by accelerating claims exceptions, appeals and grievances, and fraud operations through an orchestration backbone for payers.
Related links Customer Service Management App Engine
Our Customers Industry leaders rely on ServiceNow to make work better See All Stories 400 Hours of care optimized per month Video CTA Find Out How 60K laboratory requests flowing through one system Video CTA Read Story Watch Video (2:20) 50% Reduction in delays due to paperwork Video CTA Get Details
Resources for you See All Resources WHITE PAPER AI Maturity in Healthcare and Life Sciences Learn how leaders are harnessing AI by connecting data, automation, and workflows. Video CTA Get White Paper ebook Pulse Report: Healthcare in 2030 Video CTA Read Ebook ANALYST REPORT Meeting Four Emerging Expectations for the Life Sciences Industry Video CTA Get Report WHITE PAPER Drive innovation in life sciences with ServiceNow, powered by NVIDIA AI Video CTA Get White Paper
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Frequently asked questions Expand All Collapse All What is Healthcare and Life Sciences Service Management?
Healthcare and Life Sciences Service Management connects the business of healthcare on a single AI-powered platform so provider, payer, and life science organizations can deliver safer patient outcomes and drive innovation. It centralizes requests, connects service teams, and uses AI to streamline support across care teams, IT, facilities, biomed, supply chain, contact centers, clinical engineering, and research operations.
What is Care Team Operations?
A capability built into HCLS-SM that lets care teams report and track non-clinical issues (IT, Biomed, Facilities) directly from the EMR, freeing up time for patient care.
Does HCLS-SM connect directly with EMRs?
Yes. HCLS-SM connects directly to EMRs so care teams can request support and get updates without leaving their existing workflow.
What is the role of AI in healthcare and life sciences?
AI helps healthcare provider, payer, and life sciences organizations reduce manual work, improve service quality, and accelerate non-clinical operations. It can summarize documentation, guide next steps, streamline support workflows, and improve compliance and accuracy across departments. AI is not meant to automate care. It automates what gets in the way of care and innovation.
What is one specific use-case of AI embedded within HCLS-SM?
AI agents capture requests at the source, route them to the right team, and follow through until resolved, with every action automatically documented.
Talk to an expert Connect with our product experts to arrange a custom demo. See how Healthcare and Life Sciences Service Management can work in your environment. Schedule Demo