Centralize shared services and remove operational barriers impacting care teams.
Build the apps and digital workflows you need to support future business and care models, with little coding required. Automate essential processes and run them from the ServiceNow AI Platform, a single system of action for the enterprise.
Healthcare and Life Sciences Service Management comprises key apps and capabilities that can scale with you as your needs change.
Report healthcare cases for any issue from within the electronic medical record.
Gain data tables for organizations, patients, practitioners, insurance, revenue cycle, and clinical information.
Facilitate the process of onboarding patients into support services.
Pull data from disparate systems into a single, comprehensive view of patient information.
Streamline patient procedure authorization and scheduling.
Manage consent forms and program enrollment digitally and securely.
Replace paper documents with easy-to-manage, route, and store digital documents.
Improve agent efficiency with a single workspace built to facilitate resolutions.
Support patients and handle customer interactions from any channel.
Equip patients with a self-service portal and a suite of helpful capabilities.
Resolve issues fast with an intelligent chatbot that understands simple, human language.
Improve business efficiency with easy knowledge sharing and collaboration.
Connect customers and employees with their peers to find answers and solve problems.
Manage workflows across teams by digitizing and automating internal processes.
Help agents resolve cases with contextual next-best-action recommendations.
Simplify and accelerate everyday work with built-in machine learning.
Anticipate trends, prioritize resources, and continuously improve with real-time analytics.
Standardize documentation and fulfilment of employee inquiries and requests.
Assign customer requests and tasks to other departments with visual task boards.
Drive continual service improvement with feedback and assessment results for any service.
Combine Healthcare and Life Sciences Service Management with other products and apps to create a powerhouse technology platform. Remove friction, reinvent service, and transform experiences.
Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees’ fingertips, letting you translate that intelligence into action.
See how other companies improve patient care and boost operational performance.
Omnicare reached 90% first-contact resolution rate.
Orbita achieved 70% reduction in nurse response times.
Siemens reached 87% employee satisfaction rate.
Dive into overview articles on a variety of topics related to Healthcare and Life Sciences Service Management.
Connect with us to put AI to work and discover how you can improve outcomes with consumer-grade healthcare experiences for all.
Create consumer-grade healthcare experiences for all with Health and Life Sciences Service Management.
Liberate practitioners from repetitive tasks by giving them the tools and 360-degree patient visibility they need. Improve the experience for both patient and clinician.
Enable patients to access care or make requests from anywhere. Improve the care experience along with patient satisfaction and engagement.
Digitize internal processes to become more proactive, predictive, and resilient, all while maintaining security and compliance. Remove the operational barriers that impact care teams.
Connect with us to put AI to work and streamline your response to issues so you can deliver high-performance business services.
Healthcare and Life Sciences Service Management includes AI-powered platform capabilities so you can increase agility across the organization through improvements to operational performance, which will allow you to stay focused on patients. Transform your business with a single, unifying platform for the enterprise.
ServiceNow AI Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward.
Keep users informed and engaged anytime, anywhere with intuitive mobile apps. Find answers and get things done across IT, HR, facilities, and other departments.
Supercharge your workflows with machine learning and AI-powered experiences. Harness your data and put it to work across your business at speed.
Gain a prescriptive data model. Align digital products and service delivery to your business strategy.
Data security is critical to your business. The ServiceNow AI Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe.
Connect with us to put AI to work and streamline your response to issues so you can deliver high-performance business services.
Healthcare and Life Sciences Service Management simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivaled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you.
Report healthcare cases for any issue from within the electronic medical record.
Gain data tables for organizations, patients, practitioners, insurance, revenue cycle, and clinical information.
Facilitate the process of onboarding patients into support services.
Increase adoption, optimize platform health, and see value faster. Try our product powered by AI and humans.
Find support wherever you are. Search our exhaustive knowledge database for solutions to common issues, best practices, and more.
Get a team of experts to support your implementation, improve your instance health, or anything in between.
Turn knowledge into measurable outcomes when you train with us. Boost your career with a globally recognized ServiceNow certification.
Add more value with the right ServiceNow partner who has expertise tailored to your business needs.
Connect, share, learn, and collaborate with over 600,000 like-minded individuals in the ServiceNow user community.
Learn how to use our products, find answers to your technical questions, and explore products by release.
Connect with us to put AI to work and streamline your response to issues so you can deliver high-performance business services.