ServiceNow Incident Change Management Integration with Azure DevOps

[kathymorris]

Hi All,

What do we need to integrate ServiceNow Incident Management and Change Management with Azure DevOps. We have a requirement to send data/record updates bidirectionally between both systems. As an example, we need to send  ServiceNow Incident ticket info to Azure Devops, and bug fixes from DevOps to ServiceNow. Can this be done without purchasing an application in the store? 

Thanks, 

Kathy

[Syedmd08 · Accepted solution]

Integrating ServiceNow Incident Management and Change Management with Azure DevOps can be done using various methods, and there are several ways to achieve bi-directional data updates between these systems. Here are the steps that can be taken to achieve this integration without purchasing an application from the store:

1. Configure the ServiceNow and Azure DevOps API: Before any data can be exchanged between ServiceNow and Azure DevOps, the API needs to be configured on both sides. This process involves generating an API key, and setting up the API endpoint URL for both ServiceNow and Azure DevOps.

2. Define the data exchange rules: You need to determine which data elements from ServiceNow Incident Management and Change Management you want to transfer to Azure DevOps and vice versa. You can set up these rules using custom scripts or using pre-built connectors such as Zapier, IFTTT, or Workato.

3. Create a custom script or use pre-built connectors: You can use a custom script or pre-built connectors to move data between the two systems. If you want to use a custom script, you will need a developer to write the script using ServiceNow and Azure DevOps API documentation. If you prefer pre-built connectors, you can use third-party connectors like Zapier, which has pre-built connectors for ServiceNow and Azure DevOps.

4. Test and deploy the integration: Once the data exchange rules and scripts have been set up, you need to test the integration thoroughly. You can test the integration by creating mock incidents and changes in ServiceNow and Azure DevOps, and ensuring that the data moves between the systems as expected. Once testing is complete, you can deploy the integration and start using it.

In summary, integrating ServiceNow Incident Management and Change Management with Azure DevOps can be done without purchasing an application from the store. However, it will require some technical expertise and effort to set up and maintain the integration.

Please mark my reply as Helpful and/or Accept Solution, if applicable. Thanks!