ServiceNow Integration with Azure DevOps

kathymorris
Tera Contributor

‎03-22-2023 11:04 AM - edited ‎03-22-2023 11:15 AM

Hi All,

 

Our team is planning an integration between ServiceNow (Incident/Change/CMDB/Tasks/User stories) and Azure DevOps. We will not be using ServiceNow's DevOps (for now). We have found very little documentation with useful info. The documents we found contained ServiceNow's DevOps (which we are not leveraging yet).  Does anyone know the steps to integrate ServiceNow with Azure DevOps, set up the mappings to synchronize between the two systems? (i.e., bidirectional). Are there any URLs that point us to documentation to set this up? We plan on using the API to integrate, and not install a Connector. 

 

Thanks,

 

Kathy

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2 REPLIES 2

ServiceNow10sun
Giga Guru

‎03-24-2023 02:09 AM

We have done the integration but by using connector.

0 Helpfuls

Mathieu Lepoutr
Mega Guru

‎08-23-2023 02:59 AM

Hi Kathy

 

First you will need to determine which data elements you want to synchronize between SNOW and ADO. This includes fields, entities (like incidents, tasks, user stories), and any specific workflow states that need synchronization. 

The next step would be to find a tool to do this, this can be with webhooks and api integrations, or you can use tools like Exalate. It is a decentralized tool, this means that the ADO and SNOW side have full control over what will be sent and how received data will be applied. 

 

There is Error handling, testing, and support for all entities included.


I have been using it for quite a while and can definitely recommend it!