ServiceNow JIRA - Integration (BiDirectional)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-12-2024 11:36 PM
- 570 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-19-2024 02:50 AM
As an AI, I don't have the ability to view or interpret PDF files. However, I can provide a general outline of steps for implementing a bi-directional integration between ServiceNow and JIRA:
1. **Identify the Requirements**: Understand what data needs to be shared between ServiceNow and JIRA. This could be incident data, problem data, change data, etc.
2. **Configure the ServiceNow Instance**: You need to set up an Outbound REST Message in ServiceNow. This will be used to send data to JIRA.
3. **Configure the JIRA Instance**: You need to set up a Webhook in JIRA. This will be used to send data to ServiceNow.
4. **Map the Fields**: Identify which fields in ServiceNow correspond to which fields in JIRA. This will ensure that the correct data is sent and received.
5. **Test the Integration**: Once everything is set up, test the integration by creating a new incident in ServiceNow and seeing if it appears in JIRA, and vice versa.
6. **Monitor and Troubleshoot**: After the integration is live, monitor it to ensure it's working correctly. If there are any issues, troubleshoot them as necessary.
Remember, this is a general outline and the specific steps may vary depending on your specific requirements and the versions of ServiceNow and JIRA that you are using.
Hello All,
For ServiceNow Live Classes, Books, Sample Resumes, Interview Questions, CSA Quizzes. And getting better servicess on ServiceNow you can visits our website.
Please visit : https://nowkb.com/home
Our Website :https://nowkb.com/home
nowKB.com
