Servicenow JIRA Integration JIRA Spoke

ankitsharma_487
Giga Guru

‎08-22-2024 07:55 AM

Hi ,

 

I am getting one error, earlier that field was not on JIRA screen, I got it added by JIRA Admin, still integration giving same error

I am not even sending this field value from myside, still it is giving me this error

 

 

{
    "Action Status": {
        "code": 1,
        "message": "Error:  Field 'labels' cannot be set. It is not on the appropriate screen, or unknown. (Process Automation.b55a5b0577b15110cc985228c81061e3; line 4)"
    }
}

 

below is the image of JIRA SPOKE >> Update Issue action

 

update issue error.png

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KevinBellardine
Kilo Sage

‎08-22-2024 08:15 AM - edited ‎08-22-2024 08:16 AM

I'd contact the Jira admin. Even though you're not setting it you're probably sending the field in the payload, which means you need edit permission.


https://community.atlassian.com/t5/Jira-Service-Management/Field-CustomField-10136-cannot-be-set-It-...

 

https://confluence.atlassian.com/adminjiraserver/defining-a-screen-938847288.html

 

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