ServiceNow Jira Integration -- Subflow error

Sandeep Raj Ram
Tera Contributor

‎07-16-2025 04:55 AM

Hi All,

 

I am using below sub-flow to fetch comments from Jira and update Incident/RITM records. When the record is not found the sub-flow is throwing an error "No record found in lookup" and it is creating multiple error records.

SandeepRajRam_0-1752666881556.pngSandeepRajRam_1-1752666900818.png

 

 

Is there anyway to fix this issue. Please suggest.

 

Regards,

Sandeep 

 

 

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9 REPLIES 9

Voona Rohila
Mega Patron
Mega Patron

‎07-16-2025 05:03 AM

Hi @Sandeep Raj Ram 

Can you please open any of the execution and show the error in detail?


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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Sandeep Raj Ram
Tera Contributor
In response to Voona Rohila

‎07-17-2025 06:01 AM

Hi @Voona Rohila ,

 

I have attached error screen shot here.

 

SandeepRajRam_0-1752757270975.png

 

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Voona Rohila
Mega Patron
Mega Patron
In response to Sandeep Raj Ram

‎07-21-2025 03:22 AM

Looks like It's working correctly, Unless a record is found with matching correlation ID, the flow should not go further.

Is there any record matching the condition you see in the error? Please validate if the record correlation ID is populating or not?


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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Pranesh072
Mega Sage

‎07-16-2025 05:13 AM

In Look up task record, check the last option "Dont fail on error".

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