ServiceNow Jira Integration -- Subflow error

[Sandeep Raj Ram]

Hi All,

I am using below sub-flow to fetch comments from Jira and update Incident/RITM records. When the record is not found the sub-flow is throwing an error "No record found in lookup" and it is creating multiple error records.

Is there anyway to fix this issue. Please suggest.

Regards,

Sandeep 

[Community Alums]

How is this sub flow being triggered? Is it being used within a flow, If yes, can you please share the configuration screenshot.

Looks like this sub-flow is being triggered multiple times when it throwing an error, possibly there can be a retrigger mechanism in the error handling of the flow.

[Sandeep Raj Ram]

Hi @Community Alums , the sub flow triggers when there's webhook event on Jira. It is not being used in any flow. I have copied OOB "Process Jira Webhook" sub flow  and modified it.

Regards,

Sandeep Raj

[Vishal Jaswal]

Hello @Sandeep Raj Ram 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0954943 

[Sandeep Raj Ram]

Hi @Vishal Jaswal , I will modify the sub flow as per KB. Can you also please tell me how to update record while using "Lookup records" as it will fetch many matching records, I think I can't use "Update record" action.

Regards,

Sandeep Raj

[Community Alums]

You can use for each component and then add relevant action under that For each loop.