ServiceNow Learning 67: Versioning of Knowledge Articles in KM

[Shamma Negi]

Hi All,

This article will cover the versioning on knowledge articles in KM ServiceNow.

Note: When ServiceNow creates version, it creates in this table "kb_version" It creates different versions based on changes made to it. Number of the knowledge article remain same however the sys_id changes every time it creates the version.

Table: "kb_use": the kb_use table shows the total number of views of all versions of the article. But theview countis governed by the property (glide.knowman.view_age.days), which indicates the number of days up to which the article views should be considered for the view count, the default is set to 30, meaning only views in the last 30 days will be counted in the view count and hence you will find the discrepancy between the numbers in kb_use and view count

Hope this helps.

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Regards,

Shamma