ServiceNow Support Page

[MiguelBDA]

I am unable to contact the ServiceNow Support team. I am getting this message:

Sorry, you can't login with this ServiceNow ID

To protect your data, only ServiceNow IDs with authorized email addresses can be used to log in. To access Now Support, you can do any of the following:

• Log in with a different ID
  Use a different ServiceNow ID to log into Now Support.
• Refer to this KB if you are unable to login to Idea Portal
  Idea portal is now available to authorized Now Support users only
• Update the email address on your existing ServiceNow ID
  Use the same email address as your existing Now Support user account.
• Contact your organization's Customer Administrator
  Ask them to add your email address to your Now Support company account.
• Troubleshoot login issues
  Go through frequently asked questions on login issues.

[Laveena-Agarwal · Accepted solution]

Hi @MiguelBDA 

It is an authorization issue with your ServiceNow ID.

By default , Now Support access is restricted to IDs that are linked to an authorized customer or partner company email. Since your ID is not currently mapped to an active support account, that's why your are unable to log in.

Resolution:-

The Customer Administrator needs to add your official email to the organization’s Now Support account or create an authorized ServiceNow ID.