ServiceNow Test1 system slowness

[manikantade]

ServiceNow Test1 (https://mckessontest1.service-now.com/ ) is running so slowly that I am unable to test my stories properly. When I attempted to run some reports it is taking an extended amount of time to run the report to validate data (if I increase the data parameters the system times out). It is taking over 200 seconds to run a 1 month incident report (- screenshots attached). Please investigate the slowness issue. I need different variables to accurately validate my test data. Noticed the issue on 5/1 initially (late in the day) and it still exists today. please help me on this.

[Daniel Madsen · Accepted solution]

Hi manikantade

Reviewing the upcoming links on Performance Analytics properties and System Diagnostics can help identify and address performance bottlenecks, enabling you to optimize report run times and improve overall instance responsiveness for your testing.

Performance Analytics properties - https://servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/performance-analytics/referenc...

System Diagnostics Review System Diagnostics to monitor the health and performance of your instance - https://servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/general/concept/...

If this helps, please give it a helpful vote. And if it’s what you were looking for, go ahead and accept the solution. Thanks,

Daniel Madsen