ServiceNow: third party app integration

[nareshparimi]

Hi,

I am trying to manage my third party app from ServiceNow. My third party app exposes rest services to interact with it.

Can anyone explain me a simple end to end to flow to understand the integration development.

I am just having the following some assumptions.

1.We are going to create tickets in serviceNow for every third party app activity we want to manage.

2.OR incidents is a way to manage third party   from servicenow.

Pls put on your experience/thoughts.

Thanks,

Naresh Parimi

[siriprudhivi]

Hi Naresh,

You can use REST Message to integrate with third party REST services - http://wiki.servicenow.com/index.php?title=Outbound_REST_Web_Service#gsc.tab=0

You can read about integration development here - http://wiki.servicenow.com/index.php?title=Integration_Overview#gsc.tab=0

Regards,

Siri

[epam]

Hi Naresh,

If you want to Integrate ServiceNow with your 3rd party App that has REST API, you need to think of two parts:

1. Forward Integration (from ServiceNow to 3rd party App)

2. Backward Integration (from 3rd party App to ServiceNow)

decide whether you need both parts or just mono-directional Integration.

After you decided on integration schema - think of processes you want to integrate - for example - you may want to sync with your 3rd party App every time an Incident or a Problem record has been updated. Therefore you need to create REST Message on ServiceNow side and Business Rule that would react on Incident or Problem change and send appropriate REST Message to your 3rd party App.

Begin with manual testing - you may use any available REST client to test REST Messages sent to your App before you do this in ServiceNow (Advanced REST client Chrome extension is good one as well)

Please refer to Wiki for more information:

• Outbound REST Web Service - ServiceNow Wiki
• REST API - ServiceNow Wiki

[dhruvsharma]

Hey Naresh Parimi,

Just wanted to update you, There's one more way to integrate ServiceNow and any third-party application and sync data between these both systems. You can leverage our SynQ integration platform to achieve this and we have few customers did this integration.

Here is the reference demo video for servicenow integration with sharepoint: https://www.youtube.com/watch?v=LAmNpMFBDsk/

Blog post: http://www.mansasys.com/blog/

For more information you can visit, http://servicenowconnector.com/

Thanks,

Dhruv Sharma