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ServiceNow to Jira 403 error

krishnanara
Tera Contributor

‎02-05-2026 01:49 AM

I'm connection ServiceNow to Jira using custom action. I added the Authorization Bearer <apitoken> in the Header while I run the custom action I'm getting Method failed: : 403 - Forbidden username/password combo

 

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jefimod951
Kilo Contributor

‎02-05-2026 02:26 AM

I am trying to connect ServiceNow to Jira using a custom action. In the request, I added the Authorization: Bearer <API token> header, expecting to authenticate using the API token. However, when I run the custom action, I receive the error: Method failed: 403 - Forbidden username/password combo. This indicates that Jira is rejecting the request, likely due to incorrect authentication or permission issues, even though I am using an API token instead of a username/password combination.

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