ServiceNow to JIRA Bi-directional Integration through Rest calls

[Bhavani Yenugan]

Hi All,

I'm looking for advice on how to link Jira to ServiceNow via webhook. 

Use case: 

• Project Created in ServiceNow -> Outbound Rest to create Project in Jira. 
• Project Created in JIRA -> Create Project in ServiceNow.
• Whenever SNOW is updated, it fires an outbound rest call to Jira updating the Project details. 
• Fully bi-directional API via Rest calls. Both Updating both sides of the API when an update occurs on either side.

I have created a scripted REST API in ServiceNow and Shared the End point with the Jira team. JIRA team configured the webhook at their end and JIRA is unable to hit ServiceNow API when a project is created in JIRA.

I want to know how to authenticate servicenow when sending data from JIRA or How to send the data from JIRA to ServiceNow?

Also Using Integration Hub and Activating JIRA Spoke plugin, is there any action available in the spoke to create a project in JIRA? i only see create issue action in the documentation. 

Has anyone encountered the above and if so please provide the workarounds.

Thanks in advance.

[Bhavani Yenugan]

Hi Rupali,

Thanks for the document. But it talks about ServiceNow to ServiceNow Bidirectional Integration.

I wanted to understand about Jira -> ServiceNow Integration. We have created a scripted rest API but somehow we are unable to authenticate it.

Jira Admin told Jira does not support authentication OOB. Jira Admin created Webhook entry.

But in ServiceNow, it's treating as a guest account.

[Ankur Bawiskar]

@Bhavani Yenuganti 

Did you check my above comment?