ServiceNow to Jira integration using business rule

[Shalika]

I am new to integration in ServiceNow. 

I want to integrate SNow and Jira. The use case is such that whenever a incident is created in SNow, it should reflect in Jira. I have created the REST message Successfully. After that, what I need to do?

Should I write a business rule and if yes what would it be like 

[Ankur Bawiskar]

Hi,

there is already Spoke available for JIRA but I believe it has cost involved with it

check these

How To - Configure a bi-directional integration with Jira with integrationHub and Flow Designer

ServiceNow Integration with JIRA | How to integrate ServiceNow and JIRA

Regards
Ankur

[Nagaraj Tofin5]

Hi Shalika,

You've created Rest Message, now you've to create Rest Method (Create, Update, Attachment, Delete etc).

Kindly follow below steps to achieve the integration between ServiceNow and Jira

• Create async business rule
• Call a function on script include (to make generic call)
• Create payload
• Using given end points call rest message
• Check for response and update correlation id(Ticket number of Jira)

OR

• Create flow designer after record inserted on Incident table
• Create new action to perform Rest call
• Create Rest Step in that action
• Give all required info(end points, credentials, MID Server, payload etc.)
• Triggers the Rest call
• Check for response and update correlation id(Ticket number of Jira)

Feel free to mark correct, If I answered your query.
Will be helpful for future visitors looking for similar questions.

[Shalika]

Hello 

How to create business rule and what to write in advanced section of the code?

[Nagaraj Tofin5]

Hi Shalika,

Please find below points.

• Create new business rule and call script include
• In the script include method set up payload and call REST message to trigger outbound
• In the REST message design make sure you're using Service Account of Jira which is having proper access to create ticket in Jira

Inside Business Rule:

(function executeRule(current, previous /*null when async*/) {

    new scriptIncludeAPIName('functionName');

})(current, previous);

Feel free to mark correct, If I answered your query.
Will be helpful for future visitors looking for similar questions