ServiceNow to Jira Integration

manju5 · ‎12-05-2023

HI,

I am sending the short description and description value from ServiceNow to Jira.. Short desc and desc sending fine but now I need to send priority. I am getting issue like "{"errorMessages":[],"errors":{"priority":"Specify the Priority (id or name) in the string format"}}" .

Please help me how to send the priority in payload.

Thanks,

Manju

Harsh_Deep · ‎12-05-2023

Hello @manju5

Use this docs-

https://docs.servicenow.com/bundle/vancouver-it-asset-management/page/product/software-asset-managem...

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

Maik Skoddow · ‎12-05-2023

Hi @manju5

in Jira export a ticket to XML and then take a look on the <priority> tag:

You will recognize, that priority values have internal IDs. These IDs have to be used when sending information to Jira.

Maik

Mathieu Lepoutr · ‎12-26-2023

You are not taking the correct endpoint for the priority.

Have a look at Exalate, it is a decentralized integration solution, where you can granuarly decide which data will be send over.

Sending over the priority is one if it's main use-cases.