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ServiceNow to ServiceNow Bidirectional Integration for Incidents and Catalog tasks using REST API

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redth
Giga Expert

‎10-16-2019 10:06 AM

Hi,

I need to perform ServiceNow to ServiceNow integration using REST APIs to facilitate the bidirectional movement of incidents and service requests data. When any updates occurs on incidents/service requests, the same should be updated in other instance. Can you please assist with field mapping, REST message and script include/business rule?

 
I configured a POST rest API and business rule for create requirement. Can you assist for update requirement?
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Meera11
ServiceNow Employee
ServiceNow Employee

‎10-16-2019 10:30 AM

https://community.servicenow.com/community?id=community_article&sys_id=ad8ad908dbdc7b44a39a0b55ca9619ee

 

This Link Provides Step by Step process for your Requirement

 

Please mark my Answer helpful or correct- as applicable!

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redth
Giga Expert
In response to Ashutosh Munot1

‎10-23-2019 07:27 AM

Hi Ashutosh,

Thanks for your input. I also need to send attachments to another instance whenever an incident or catalog task is created on our instance. Can you let me know the attachment API that I can use in REST for both incident and catalog task?

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