ServicePortal - how to add a fields to the Ticket Fields widget

steveturley2
Giga Expert

‎10-10-2018 01:31 AM

Hi.

I want to add a field called 'close_notes' which is populated when an incident is resolved to the Ticket Form on the Service Portal.

I believe I had to edit the 'Ticket Fields' widget (after cloning it?) but I'm not sure where I'd have to do this. I suspect it's somewhere in the Server script

Thanks

 

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Ashutosh Munot1
Kilo Patron
Kilo Patron

‎10-10-2018 01:41 AM

HI,

Here you go: Code highlighted is used to add the fields.

https://community.servicenow.com/community?id=community_question&sys_id=dcdc5165db4163048e7c2926ca9619f3

 

Thanks,
Ashutosh Munot

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steveturley2
Giga Expert

‎10-10-2018 01:52 AM

Thanks Ashutosh

Ideally, we'd like it to appear in the timeline view (above the three updates in the pic below) rather than in the box on the right

find_real_file.png

 

Preview file
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Ashutosh Munot1
Kilo Patron
Kilo Patron
In response to steveturley2

‎10-10-2018 02:56 AM

Hi,

 

So if i am right, you want state to be in conversation widget.

 

To achieve this you will have to edit "TICKET CONVERSATION" Widget which is OOB. You will have to clone this widget and then edit is as per your requirement.


Thanks,
Ashutosh

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