ServicePortal - Redirect to home page after form successful submission submission?

[aryandelhi]

I want to redirect/load home page if form (like incident etc..) has been submitted successfully and displayed success message?

Is it possible ?

[Sanjeev Kumar1]

Hi,

See Script Include "SPEntryPage" .

and also read following.

Redirect to Service Portal after login

Service Portal Single Sign On, logins, and URL redirects

It will help you

[Shahed Shah1 · Accepted solution]

Hi Arayn

You could modify the Client Script of the corresponding widget. For example in the "SC Catalog Item" widget you can add something like

document.location = "/sp/";

within the $scope.triggerOnSubmit function.

Though you would want to add a delay so the end user can see the successful submission message, which will get lost on the redirect.

Hope that helps

Shahid

[Shahed Shah1]

Hi Aryan

If my answer helped you in your implementation please do mark my response as correct so others may benefit from finding this question and the answer.

Thanks

Shahid

[joegkoch]

Hi Shahid,

This was very helpful, and worked like a charm for editing the "SC Catalog Item" widget and redirecting after submit! I am wondering if you have any details on whether or not this should work the same for a new Incident form? Any insight on where that would need to be updated? Any help would be greatly appreciated!

Thanks!

Joe

[Shahed Shah1]

Hi Joe

Sorry for not responding sooner. Just to get a clearer understanding, are your users creating an Incident via a Record Producer in the Service Portal or via a standard Incident form in the default UI (UI15/UI16)?

In terms of the Service Portal it all depends on what that widget is where the Incident form is loaded. Then identifying the client script function being called from the HTML side (could be the ng-click directive on the Submit button or the ng-submit directive on the form). Once you identify the function being called, you can place the usual Javascript redirect.

Hope this helps

Shahid