Session timeout when using external authentication

[kazuto]

I integrated ServiceNow and Office 365.

When authenticating with office 365 and logging on to ServiceNow, what is the session timeout setting?

Regards,

Matsumoto

[vab_13 · Accepted solution]

Session timeout depends on time out setting you have got in your instance.

The base system uses the default Apache session timeout of 30 minutes.

After 30 minutes of inactivity in the application, the platform logs the user out automatically, unless the Remember Me check box in the login screen is selected. Making the interval longer can lead to the unnecessary maintenance of inactive sessions in memory. Adjust this timeout setting to no more than a few hours, although up to 24 hours is workable.

Property: "glide.ui.session_timeout"

Have a read:

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/user-sessions/concept...