Set a choice list value from record producer script.

[Sam Ogden]

Hi All,

I've created a record producer for some incidents.   All the incidents created via this record producer will be Sev 2 so we are not asking them a severity question.

I have been trying to set the value of the questions in the record producer script but not having any luck.

Back end incident form has the following fields:

The answer to 'number of users affected' & 'number of transactions affected'   set the value of the 'impact' field.

Then the answers to 'impact' & 'urgency' then set the value for 'severity'

Below is an example of how the choices are setup.

In the record producer script I have the following:

I have also tried with '2' and "2" and still it does not set the value in the back end incident form.

Any help as to where   I am going wrong is greatly appreciated.

Thanks

Sam

[Valentina6]

Hi Sam,

try this:

current.setValue('u_number_of_operators_affected',2);

Hope it works!

Regards,

Valentina

[Sam Ogden]

Hi Valentina,

Thanks for your quick response, just tried the above, but unfortunately still having the same issue:

Thanks

Sam

[Michael Ritchie]

Sam, what is the field type for the u_number_of_operators_affected and u_number_of_policies_affected fields?   Are they strings or integers?   You can right click on the field labels on your incident and click Show and it will tell you the type.

[Sam Ogden]

Hi Michael,

Thanks for the quick response, the fields are string: