Set a choice list value from record producer script.

[Sam Ogden]

Hi All,

I've created a record producer for some incidents.   All the incidents created via this record producer will be Sev 2 so we are not asking them a severity question.

I have been trying to set the value of the questions in the record producer script but not having any luck.

Back end incident form has the following fields:

The answer to 'number of users affected' & 'number of transactions affected'   set the value of the 'impact' field.

Then the answers to 'impact' & 'urgency' then set the value for 'severity'

Below is an example of how the choices are setup.

In the record producer script I have the following:

I have also tried with '2' and "2" and still it does not set the value in the back end incident form.

Any help as to where   I am going wrong is greatly appreciated.

Thanks

Sam

[Michael Ritchie]

OK thanks for confirming.   The out of the box urgency field is an integer so the following script should work:

current.u_number_of_operators_affected = "2";
current.u_number_of_policies_affected = "2";
current.urgency = 2;

[Sam Ogden]

Hi Michael,

Thanks for the above, just tried this and still it is not setting any values on these:

[Michael Ritchie]

There must be some other business rule or script affecting this.   I just took an out of the box incident record producer and added the following script to it and it worked:

current.impact = 1;

current.urgency = 1;

See if you have any before insert business rules running that modify these specific fields.

[Sam Ogden]

Hi Michael,

I am not aware of any before insert business rules running on these fields.   I've had a look and can't see any that would clear the value or change the value in these fields.

Is there any other way I can try and set the value of these fields?

Thanks for your help

Sam

[Valentina6]

Hi Sam,

could you add a gs.log after the last script row, just to be sure the script processes all the rows and not stop before..

Regards,

Valentina