Set a choice list value from record producer script.

[Sam Ogden]

Hi All,

I've created a record producer for some incidents.   All the incidents created via this record producer will be Sev 2 so we are not asking them a severity question.

I have been trying to set the value of the questions in the record producer script but not having any luck.

Back end incident form has the following fields:

The answer to 'number of users affected' & 'number of transactions affected'   set the value of the 'impact' field.

Then the answers to 'impact' & 'urgency' then set the value for 'severity'

Below is an example of how the choices are setup.

In the record producer script I have the following:

I have also tried with '2' and "2" and still it does not set the value in the back end incident form.

Any help as to where   I am going wrong is greatly appreciated.

Thanks

Sam

[Sam Ogden]

Hi Valentina,

I've added the follow 'gs.log':

I am not seeing anything in the Script log statements

The short description is being set on the incident form

Are my log statements correct?

Thanks

[Valentina6]

Could you check if the short_description mapping maybe is done in the variable with the 'map to field' flag?

Regards,

Valentina

[Sam Ogden]

Hi Valentina,

Just checked and this is not set:

me and a colleague have also checked on the incident form and can't see any other scripts running on insert for the fields in question, so we think that the issue is in the record producer script but can't see anything wrong.

Thanks

Sam

[Valentina6]

Ok, I haven't other idea about the short description.. but I still guess there is an issue in the script too.

The gs.log at the beggining of the code is printed in the log?

The assignment 'current.u_environment = env;' is 'env' correct?

Regards,

Valentina

[Sam Ogden]

HI Valentina,

I am not seeing any of my gs.log statements printed in the log.

Thanks