Set Assignment Group by Client Script

[masoud]

I want to auto-assign the cases to the Assignment Group (A) based on the HR Service(B). I created below onLoad client script but it doesn't work:

function onLoad() {
var st = g_form.getValue('hr_service');
if(st == 'B'){
g_form.setValue('assignment_group','A');
}
}

Thank you

[Pradeep Sharma]

Can you reproduce this in your personal dev instance so that I can look into this issue.

[AkshatRastogi]

Create an assignment rule better than client script to do the same

https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/task-table/task/t_A...

[masoud]

The assignment rule didn't work!

[Willem · Accepted solution]

What do you mean with 'it doesn't work'? What is the expected result? And what is happening when you run above script?

Things to check:

• Any other scripts setting the assignment group on load?
• Is there a reference qualifier on the assignment group field?
• Is the value of hr_service really B?

To check please share following alert results:

function onLoad() {
    var st = g_form.getValue('hr_service');
    alert('alert 1 result=' + st);
    if (st == 'B') {
        alert('alert 2 result=' + g_form.getValue('assignment_group'));
        g_form.setValue('assignment_group', 'A');
        alert('alert 3 result=' + g_form.getValue('assignment_group'));
    }
}

[masoud]

I just needed to put the sys ids instead of A and B in the lines below:

 if (st == 'B')

g_form.setValue('assignment_group', 'A')

Thank you