Set Assignment Group in Incident automatically to different groups based on the time of creation

[hema sundar]

I have requirement to Set Assignment Group in Incident automatically to different groups based on the time of creation. I have created three groups: Alpha, Beta, and Gama. 

1) Alpha Group works from 6 am to 2 pm 

2) Beta Group from 2 pm to 10 pm

3) Gama Group works from 10 pm to 6 am

To implement this functionality. Can anyone help me with this? I appreciate any guidance or suggestions. Thank you.

[AndersBGS]

Hi @hema sundar ,

Please see this earlier community post which is exactly the same that you're looking for: https://www.servicenow.com/community/itsm-forum/auto-assign-assignment-group-based-on-time-of-day-sc...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Amrith3]

Hi @AndersBGS 

Did you get a solution for this ? 

Please share if you have a solution.
Based on Hours, Is it possible to set assignment group dynamically.!
Iam New to servicenow, how to achieve this.

Thanks in Advance