Set Category based on user input (Record Producer Form)

[Dimitrios Hatzi]

Hello community.

I have a record producer user input form that ask for several inputs.

One particular drop down, has 5 options to pick from.

Based on the option they pick from that drop down list, I want the category to be set.

Example:

if (producer.type_of_assistance.getDisplayValue() == 'Data Query') {
    current.category = 'Adhoc Query';
}

This works - partially. When the record gets produced, I would expect it to match to the already pre-existing Adhoc Query category. 

Instead, I get the category to Adhoc Query but when I expand the category list, the Adhoc Query is listed at the bottom and in blue characters. I suspect because the Adhoc Query as a category belongs under multiple Incident Types, it does not know how to reference it.

Any help, will be greatly appreciated.

Thanks!

[Voona Rohila]

Hi @Dimitrios Hatzi 

Use Category 'Adhoc Query' choice  backend value instead of the label.

[Voona Rohila]

If the Choice value is not present then it appears as blue, You have to use proper backend value of 'Adhoc Query' 

For ex - If I want to map '2- High' then I will use '2' while mapping, If I give 5 then the value will be shown in blue(As we don't have any choices with value 5)