Set default value in knowledge base is not working

[Priyanka56]

Hi,

I would like to add an image in the HTML field as a default value in the knowledge base form like below which doesn't seem to be working. Anyone facing the same issue ?

1) Adding image in db_image table - test.png

2) In knowledge base form, "set default knowledge field values" given as <img src="test.png">

3) In article form the same html tag displays instead of the image

4) 

5) If I manually use the same tag as a source code, it displays the image. 

Can anyone assist on this please ? I would like to set the default value specific to knowledge base, open to any other solution.

[Priyanka56 · Accepted solution]

Hi All,

There is documentation already on this behavior which can be found within KB0728427

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0728427

This is known technical limitation within the platform and there is no permanent solution available yet.
We can try leveraging the platform's template feature (Toggle bar) instead

https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/form-administration...