Set field value to true on incident form for specific user

[Community Alums]

We have a user that is named External User in our user table. I would like to toggle a custom field 'u_external_user' field true if the user is selected. I am using an onChange client script but need some help with the code.

[Swapna Abburi]

@Community Alums 

You can use onchange client script if you are looking to update u_external_user flag on the form itself.

Sample onchange client script using getReference method with a callback function.

var caller = g_form.getReference('caller_id', setExternalFlag);

function setExternalFlag(caller) {

   if (caller.name=="External User")

       g_form.setValue('u_external_user', true);

}

Or you can use onbefore business rule and update the flag using Set fields. Business rule will update the flag only after record is saved.

[Community Alums]

When I use this script (I had a similar script earlier) this is the error I get:

[BalaG]

Hi @Community Alums   the recommended method looks right, please share your client script - will make it easier to debug,.

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Bala G