Set parent field mandatory when New button clicked on related list

[Aruna Sree Yela]

Hi,

When user clicks New button on incident tasks related list from incident form, then it should abort the user to fill a mandatory field on incident form

Simply, set field mandatory on incident when user clicks on new button in related list.

I tried the below reference(both ui action and script), I can see the message I set but its not setting the field mandatory

https://www.servicenow.com/community/developer-forum/make-parent-field-required-when-child-task-is-c...

Can anyone please help on this issue.

Thanks:)

[Dnyaneshwaree]

Hello @Aruna Sree Yela,

Please try to get value of variable that required to be mandatory using logs and also post images and script here.

Please accept my solution if it works for you and thumps up to mark it as helpful.

Thank you!!

[Aruna Sree Yela]

@Dnyaneshwaree ,

Here is the script

function onCondition() {
    if (g_form.isNewRecord()) {

        var parentRec = g_form.getReference('incident', getParent);
    }
}

function getParent(parentRec) {
	
    g_form.addInfoMessage('test message');
    g_form.addInfoMessage(parentRec.u_product_model);
    g_form.setMandatory('parentRec.u_product_model', true);
}

Output:

Thanks

[Dnyaneshwaree]

Hello @Aruna Sree Yela ,

function onCondition() {
    if (g_form.isNewRecord()) {

        var parentRec = g_form.getReference('incident', getParent);
    }
}

function getParent(parentRec) {
	
    g_form.addInfoMessage('test message');
    var product = g_form.getValue('parentRec.u_product_model') ;
    var prodModel= setDisplayValue(product);  // you can use quote for product and if there is no any need for 
    setDisplayValue then you can remove this line and add product instead prodModel in setMandatory line.
    g_form.addInfoMessage(parentRec.u_product_model);
    g_form.setMandatory('prodModel', true);
    alert('Please fill mandatory fields');
    return false;  //Abort submission
   }
return true;

 Let me know if you are facing any issue in this script. 

Please accept my solution if it works for you and thumps up to mark it as helpful.

Thank you!!

[Aruna Sree Yela]

Hi @Dnyaneshwaree 

Thanks for your time!

No luck, I can see the infomessages and alert on task form but the field on incident is not becoming mandatory.

Thanks