Set some states as inactive states

raed1
Giga Contributor

‎06-22-2017 09:53 AM

Hey guys,

I have a table extended from the task table and have a few new states that I have added to it. Is there a way to set these states as inactive states without setting up a business rule, so that whenever one of these states is selected, the active field is automatically switched to false?

Thanks,

Raed

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sachin_namjoshi
Kilo Patron
Kilo Patron

‎06-22-2017 09:57 AM

i will suggest to create business rule to achieve this functionality.



Regards,


Sachin


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raed1
Giga Contributor
In response to sachin_namjoshi

‎06-22-2017 10:05 AM

Thanks for your reply Sachin. Just curious though. How are the current states on the task table set as inactive right now. Do they already have a business rule in place for it?


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sachin_namjoshi
Kilo Patron
Kilo Patron
In response to raed1

‎06-22-2017 10:53 AM

Hi Raed,



TaskStateUtil script include is used OOB to set task state attributes.

Please check below



http://wiki.servicenow.com/index.php?title=TaskStateUtil#gsc.tab=0



Regards,


Sachin


Abhishek Gupta5
Tera Contributor

‎01-30-2025 08:51 AM

I hope the below option helps,
Navigate to Config Dictionary on your state Field --> Go to Dictionary Override --> (Check if you have dictionary override on your required table) > Create new or open the existing one and add your custom choices to closed states 

Ex :default_work_state=2,close_states=6;7;8,default_close_state=7

 

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