set stacked view as default in agent workspace

[Priya Thakur2]

I need to set stacked view as default for agent workspace, how can I do it?

[emcmanis]

Also trying to figure out how to do this.

[Vinicius Olivei]

Also looking for a way to achieve this.

[M Israfil]

Hi @Vinicius Olivei 

1. Set stacked view as default in agent workspace

Answer: This is not possible due the function used is configured in backend layer which is not accessible by users.

2. It is pre-saved per user basis. Where?

Answer: You can find this record in the "sys_activity_supplemental" table with payload record:

{"incident_compose_stacked_view":true}

Thanks,

Mo

[M Israfil]

Hi @Priya Thakur2 

I am not sure if you have already found the answer to this question. I will post some answers for future reference.

1. Set stacked view as default in agent workspace

Answer: This is not possible due the function used is configured in backend layer which is not accessible by users.

2. It is pre-saved per user basis. Where?

Answer: You can find this record in the "sys_activity_supplemental" table with payload record:

{"incident_compose_stacked_view":true}

Hope this helps.

Best wishes,

Mo

[Drew Carpenter]

Please let us know if this works in CSM Configurable Workspace!
I tried adding a record with payload of case_compose_stacked_view and it doesn't seem to work in CSMCW.