set stacked view as default in agent workspace

[Priya Thakur2]

I need to set stacked view as default for agent workspace, how can I do it?

[M Israfil]

Hi @Drew Carpenter, yes it is working for both SOW and CSM workspace.

Once you have created the record in the sys_activity_supplemental table

— select user Syd ID

— put the value as is - see image
{"incident_compose_stacked_view":true}

Spoiler

— Then do cache.do
— Reload/refresh the page

It should work.

Thanks,

M Israfil

[Drew Carpenter]

I see the personal record get created in this table when a user selects the toggle, but this should be able to be made global just like User Preferences, by emptying the User field. This part doesn't work, we shouldn't have to maintain thousands of these records...