set the checkbox 'Additional comments (customer visible) to Yes

[Yaalini Sakthiv]

When an approver rejects my request it follows a run script which we need to update the work notes and make the additional comments to yes in RITM(sc_req_item) which is we need make that field to true as it is a check box. I have updated the worknotes it is working fine but no idea for the additional comments thing.

Can anyone help with this?

[SumanthDosapati]

Approval is done in sysapproval_approver table's record form.

This additional comments is in RITM form.

You cannot set a field mandatory in RITM record when you are on approval form.

[Yaalini Sakthiv]

I'm doing this in workflow so when approver rejects it comes to a runscript where we need to make that additional comments true.

[SumanthDosapati · Accepted solution]

A field can be made mandatory on only client side.

So from serverside (workflow) its not possible to make a field mandatory.

[Yaalini Sakthiv]

Thank you