Set the due date of Request item as sla duration

[Kusuma2]

Hi Team,

I want to set the due on the Request item as sla duration.

Here my due date field is populating from the variable via the workflow it is working fine.

Gone through all the link:

Re: Set SLA based on a Task's Due Date

updating due date when the SLA is tagged in problem

Set up an SLA for a Task's Due Date

I followed all these links in community and followed the suggestions:

1. Created a Relative Duration

2.Called this Relative Duration script in the Sla .

As a response of it the actual elapsed time of sla is showing the due date but the sla breach is showing as 2 min.

Please find the attached screen shot.

I want to set the duration of sla same as the due date field value.

REGARDS.

Ajay.

[Jaspal Singh]

Hi Ajay,

Could you confirm to which table SLA is currently getting associated.

[Kusuma2]

SLA is on sc_req_item table.

[Jaspal Singh]

Thanks Ajay.

Find the when to run condition as below:

Also, when you get an SLA associated could you look for logs as well & revert with screenshot of same.