Set the font size in HTML type field across platform

[Luiz Lucena]

We would like to set the default font size in all HTML type fields across the platform to Font Size 10, instead of 8.
Many people with visual impairment (me included) have to squint in order to read something with font 8.

 
EDIT:

Funny thing, I looked KB first and could not find, then I used my AI agent and it found the KB:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717120

I'll give a try. 

EDIT 2: 

Not working, the KB above was referring to a very old solution that looks like doesn't apply to newer instances. 

[Tanushree Maiti]

Hi @Luiz Lucena 

for Knowledge Article, follow this KB article : KB0957850 Default fonts for "text" html field on Knowledge Articles 

Resolution

Default font of HTML type field can be modified by right clicking on the "text" html field and choose "Configure dictionary". Then insert this into the default value as-

<p><font-size="5" font-family="times">Text</font></p>

or

<p><span style="font-family: serif, sans-serif; font-size: 12pt;">&nbsp;</span></p>

Then all new kb articles will start with this font size and font family.

[Luiz Lucena]

Thanks, @Tanushree Maiti 

Is not for KBs, I'm looking for a permanent solution across the platform.

[Tanushree Maiti]

Hi @Luiz Lucena ,

From KB/other community post what I found :

ServiceNow doesn’t provide a single global system property to define a default font and size for all HTML fields across the platform.

A more practical approach is to configure a default value individually for each HTML field by updating the dictionary entry for those specific fields.

Refer: KB0717120 How to configure HTML field font settings in dictionary fields and service catalog variabl...