set value on requested item using catalog client script

[srikanthvk]

Hi,

I have been trying to set a value on my requested item form through an OnSubmit catalog client script, but to my surprise i'm unable to set it.

I'm wondering what went wrong, i have also included a timer for 30 secs on the workflow which didn't give any results.

Below is the code snippet

function onSubmit() {

    //Type appropriate comment here, and begin script below

  if(g_form.getValue('var_req') != ''){

  g_form.setValue('u_input','4 hours');

  }

}

[raprohaska]

One other thing, when you are dealing with client script, you can debug it as most browsers have developer tools. You can put a break-point and step through the code and ensure that the setValue line is actually being run.

[srikanthvk]

Thanks Mihir and Grzegorz Chwalek for replying to this post. I cannot do this in the workflow as my workflow is dynamic and is being used for more than one catalog item.

I'm looking for a way to set this through OnSubmit client script. The only problem i see with the above script is, the value doesn't get set when the record is created but gets set if i update the request item record.

To give more clarity on this "var_req" is the variable name and "u_input" is a field on the requested item.

Thanks,

Srikanth Varma

[grzegorzch]

You should then write business rule on sc_req_item table.

When: on insert

Script:

if(current.variables.var_req != ''){

    current.u_input = "4 hours";

}

[Mihir Mohanta]

You can add one more condition in the if statement provided by me in the previous comment like

current.cat_item == '9d925c166f61fd0022a309c54b3ee4c9'

in place of the sys_id write the sys_id of your catalog item from maintain items.

Then this script will execute only for this specific catalog item.

Thanks,

Mihir

[raprohaska]

Probably don't want to hard code sys_ids, it is against best practices:

http://wiki.servicenow.com/index.php?title=Coding_Best_Practices#Do_Not_Use_Hard-Coded_Values