setAbortAction is not working in before business rules

[shabbir5]

Hi All,

I am using below code to check the child incident state before closing parent incident , but the code is not working , someone please check and suggest the code changes 

     var gr = new GlideRecord('incident');

    gr.addQuery('parent_incident', current.sys_id);

     gr.addQuery('stateNOT IN6,7');

    gr.query();

    if (gr.next()) {

    gs.addErrorMessage('please close child incidents before clsong parent incident');

    current.setAbortAction(true);

    current.state=previous.state;

    }

i am making the parent incidents state to resolved , instead of abort the state value is setting to resolved

[Ankur Bawiskar · Accepted solution]

@shabbir5 

your business rule should be of type Before update

use this script with some minor change

     var gr = new GlideRecord('incident');
     gr.addQuery('parent_incident', current.sys_id);
     gr.addQuery('stateNOT IN6,7');
     gr.query();
     if (gr.hasNext()) {
         gs.addErrorMessage('please close child incidents before clsong parent incident');
         current.setAbortAction(true);
         current.state = previous.state;
     }

If my response helped please mark it correct and close the thread so that it benefits future readers.

[shabbir5]

Hi @Ankur Bawiskar ,

Thank you for your response , the script you suggested is not working , we are getting the error log but incident state is updating to "Resolved"

let me know if any changes required

Regards

Shabbir Shaik

[Ankur Bawiskar]

@shabbir5 

share the BR configuration screenshots

did you check logs and see what came?

check which field populated parent? is it parent or parent_incident ?

try this

     var gr = new GlideRecord('incident');
     gr.addQuery('parent_incident', current.sys_id).addOrCondition('parent', current.sys_id);
     gr.addActiveQuery();
     gr.query();
     if (gr.hasNext()) {
         gs.addErrorMessage('please close child incidents before clsong parent incident');
         current.setAbortAction(true);
         current.state = previous.state;
     }

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@shabbir5 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@shabbir5 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.