setAbortAction is not working in before business rules

[shabbir5]

Hi All,

I am using below code to check the child incident state before closing parent incident , but the code is not working , someone please check and suggest the code changes 

     var gr = new GlideRecord('incident');

    gr.addQuery('parent_incident', current.sys_id);

     gr.addQuery('stateNOT IN6,7');

    gr.query();

    if (gr.next()) {

    gs.addErrorMessage('please close child incidents before clsong parent incident');

    current.setAbortAction(true);

    current.state=previous.state;

    }

i am making the parent incidents state to resolved , instead of abort the state value is setting to resolved

[Shree_G]

Hello @shabbir5 ,

Remove the "current.state=previous.state;" from code and try below  Before business rule:

When to run:

Advance :

var gr = new GlideRecord('incident');
     gr.addQuery('parent_incident', current.sys_id);
     gr.addQuery('stateNOT IN6,7');
     gr.query();
     while (gr.next()) {
         gs.addErrorMessage('please close child incidents before clsong parent incident');
		 current.setAbortAction(true);
     }

[Shree_G]

Refresh the page if the updated state is shown. Sometimes due to cache it displace the other states but is not updated in the database in actual.

[Nishant8]

Hello @shabbir5, Can you please verify whether BR is configured to run 'Before' 'Update'? If you have configured as stated, can you share the complete screenshot of Business Rule?

Regards,

Nishant

[Jaspal Singh]

Hi Nishant,

Can you try below.

    var gr = new GlideRecord('incident');
    gr.addQuery('parent_incident', current.sys_id);
     gr.addQuery('stateNOT IN6,7');
    gr.query();
    if (gr.next()) {
    
    gs.addErrorMessage('please close child incidents before clsong parent incident');
    current.setAbortAction(true);
action.setRedirectURL(current);
current.state=previous.state;
    }