setReadOnly is not working in service portal for reference field

[mubeenam]

setReadOnly is not working in service portal for reference field(catalog client script)

[amlanpal]

Hi Mubeena,

Please make sure the UI Type field in the Catalog Client Script is set to All. Please check: Re: catalog client script on Service Portal don't working

I hope this helps.Please mark correct/helpful based on impact

[mubeenam]

i have clicked on both option on UI type

[Vladi1]

You can use catalog UI policy without defining catalog condition and check all boxes under "advanced view/when to apply"

Visible = true

Read Only = true

Mandatory = leave alone

[mubeenam · Accepted solution]

We had restrict the users based on roles so UI policy is not the flexible , i have 1 more policy on same field.

I got solution for this . they have changed syntax bit

g_form.setReadOnly('variable name', value);

ex: g_form.setReadonly('requested_by', true);