The “Script Actions" in the related list is indeed related, but it's not exactly the same as the "New" button in the "Who will receive" tab. Let me clarify the two concepts:
Understanding 'Who Will Receive' vs. 'Script Actions'
1. Who Will Receive Tab:
This is where you specify the recipients for the email notification. Typically, you can use things like:
- Specific users
- Groups
- Roles
- Dynamic conditions via scripts.
When you create a new condition, you're essentially specifying who should receive the email based on specific criteria or using scripting for more dynamic cases.
2. Script Actions Tab:
This is a related list that allows you to define scripted actions that run when the notification is triggered. The Script Action is a more advanced way to customize the behavior of notifications, and it's typically used for more complex requirements like running custom scripts that modify how the notification works or how recipients are determined.
The "New" Button in 'Who Will Receive':
If you don't see the New button in the "Who will receive" tab, it may be because of the following reasons:
- User Role/Permissions: Your user role might not have the right permissions to add new recipients in that tab. Check with your admin to see if you have the correct permissions or if they can add this for you.
- Interface Mode: If you're in a specific view or mode (like List or Form view), sometimes certain options might not be visible. Ensure you are viewing the Form and not just the List.
How to Use Script Actions (this is optional)
You can use Script Actions if you need to create dynamic or advanced logic, such as:
- Determining recipients based on certain conditions that aren’t directly accessible in the standard “Who will receive" options.
- Sending emails to different groups based on custom data or instance properties. As an example of how you might use a Script Action to dynamically send an email to different groups based on the environment:
1. Go to the Notification Record.
2. Scroll down to the Related Lists, and find the Script Actions.
3. Add a new Script Action. Here's an example script you might add:
(function execute(inputs, outputs) {
// Get the current instance name
var instanceName = gs.getProperty('instance_name');
// Choose the recipient group based on the environment
var recipientGroup;
if (instanceName.indexOf('dev') !== -1) {
recipientGroup = 'SNOW Dev';
} else if (instanceName.indexOf('test') !== -1) {
recipientGroup = 'SNOW Test';
} else {
recipientGroup = 'SNOW Prod'; // Default group
}
// Logic to send the email to the appropriate group (you may need to adjust this)
var grGroup = new GlideRecord('sys_user_group');
grGroup.addQuery('name', recipientGroup);
grGroup.query();
while (grGroup.next()) {
// Send email to all users in the group
var usersInGroup = new GlideRecord('sys_user_grmember');
usersInGroup.addQuery('group', grGroup.sys_id);
usersInGroup.query();
while (usersInGroup.next()) {
// Here you would trigger the email to the users.
// Example: gs.eventQueue('your.notification.event', current, usersInGroup.user);
}
}
})(inputs, outputs);
This is similar to what we did for Who Will Receive but in a Script Action, giving you flexibility for advanced scenarios.
Who will receive allows you to define who will receive the email in a straightforward way.
Script Actions let you script more advanced behaviors, like dynamic recipient logic or processing actions.
If you don't see the New button in the Who will receive tab, I would suggest you to check permissions or switching to a different mode (form vs. list) might solve the issue. If needed, you can also implement more complex recipient logic through Script Actions.
