Setting Request item and SCTask short descriptions based on a variable field

[Moedeb]

I have been trying to set the short descriptions of both the request item and the resulting task based on a variable field, however nothing so far has worked for me.

I have tried adding business rules, but they never seem to fire, I've tried adding a create task as part of a new workflow, but it just hangs at that stage of the workflow.

I've tried: https://community.servicenow.com/community?id=community_question&sys_id=b9fd87addb9cdbc01dcaf3231f96...

Also: https://community.servicenow.com/community?id=community_question&sys_id=e94ffa69db58dbc01dcaf3231f96...

The variable that I'm using is called:

brief_description - (text line)

I would prefer to simply update the task that is automatically created when the workflow runs and not creating a new workflow to create a task as part of it if possible?

Some really detailed instructions/screenshots would also be very much appreciated lol

Thanks in advance

[Alikutty A]

Hello,

This can be easily achieved in your workflow. For Request item, You can set this inside a Run script activity by mapping the required variable as

current.short_description = current.variables.variable_name;

For Tasks you should set this inside the Catalog Task activity under the Advanced checkbox

Let me know if you are still stuck with it.

Thanks!

[Moedeb]

Ok, so I have managed to get it to work for the request item, however cannot at all work out where or how to do it for the task short description.

The workflow I am using is just a copy of the standard "Item Designer Workflow" (copied so I can add stuff)

I cannot see at all a task creation, however it obviously happens somewhere as a task does get created.

I've also looked in the sub-workflows:

• Item Designer - Approvals
• Item Designer - Fulfilment

If you can tell me exactly where then I'd be very grateful thank you

[Alikutty A]

Ohh, This is different. The script to create tasks is inside the 'Create catalog task for series' activity within the 'Item Designer - Fulfilment' workflow. In this case I would suggest you to write a before insert business rule on the sc_task table with the following script in it.

if(current.variables.brief_description != ''){
  current.short_description = current.variables.brief_description;
}

[Moedeb]

Thanks for that, it does appear to be doing something, because the short description in the task is now blank (it was a set text block)

I added to the business rule to make sure that it was working:

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
if(current.variables.brief_description != ''){
  current.short_description = current.variables.brief_description;
	current.description = "Business Rule Ran";
}
})(current, previous);

The description of the task does get updated with the text "Business Rule Ran", however as I said the short description is blank

[Alikutty A]

Can you replace the following line and see if it works?

current.short_description = current.request_item.variables.brief_description;