Setting sc_task variables via workflow

[Whitney3]

I'm new to ServiceNow development and I am working on building out our first Service Catalog. When an item is ordered and the task generated on the sc_task table, I'm trying to set the Business Service and Catalog Item fields via workflow.

I have tried setting via script:

task.business_service = "Benefits";

task.cmdb_id = current.cat_item;

And via the Set Values options were I do get to select Benefits from the Business Service Dropdown. However, the field never gets populated and adding this step seems to cause the workflow to halt. (Also I want to be able to reuse this workflow for all items in the category Benefits so I need to be able to set the CI dynamically.)

It seems like there should be a very easy way to do this but my searches are turning up empty. Is there anyone who could point me in the right direction?

Many Thanks!

[Whitney3]

Update - I can now get the Business Service to populate via Set Values (human error on that one). Still stuck on the CI which I need to match with the Item Name.

Thanks!

[Steven Parker]

Are you trying to set variables on the workflow task via a run script in the workflow? Or just setting the variables on the task in the workflow itself?  Need some screenshots of where you are trying to do this.

[Whitney3]

I want to be able to reuse the workflow for all "Benefits" items. Therefore the CI needs to be entered based on the name of the Service Catalog item. I am therefor trying to set the value via script in the "Advanced Script" section of the Catalog Item task.

Is this what you needed?