Setting short description from email body and email subject

[nrd5830]

In my inbound email action, I am trying to populate the short description of the incident with email subject and a line from the email body. 

Say the email body contains the line "Test:123" and the email subject is "Email Subject". I would like to append both "Test:" value and entire email subject both separated by a comma. How do I achieve this in an inbound email script?

Finally, a short description should look like

123, Email Subject

[johnfeist]

Hi nitesh,

In your inbound action, you reference the various parts of the email as email.subject, email.body, etc.  Similarly assuming that your rule has a target table of incident, you simply set current.short_description, etc. to your desired values. 

Pulling a value from the body of the email is pretty standard scripting and putting the Test value and email subject together is just a matter of string concatonation, e.g.

current.short_description = stringFromBody + ", " + email.subject;

where stringFromBody is the text you've parsed out of the email body.

Please let me know if you need help finding the Test: string.

Hope this helps.

:{)

[Anubhav Srivas1]

can you please help here :

https://community.servicenow.com/community?id=community_question&sys_id=711c6ed2dbed18102be0a851ca96...

[Jaspal Singh · Accepted solution]

Hi Nitish,

You can try using below lines

var bodytxt=email.body.test; //stores value 123 from the mail body

current.short_description=bodytxt+' ,'+email.subject;

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Anubhav Srivas1]

can you please help here :

https://community.servicenow.com/community?id=community_question&sys_id=711c6ed2dbed18102be0a851ca96...