Setting short description from email body and email subject

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nrd5830
Mega Guru

‎07-03-2019 12:42 PM

In my inbound email action, I am trying to populate the short description of the incident with email subject and a line from the email body. 

Say the email body contains the line "Test:123" and the email subject is "Email Subject". I would like to append both "Test:" value and entire email subject both separated by a comma. How do I achieve this in an inbound email script?

Finally, a short description should look like

123, Email Subject

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Jaspal Singh
Mega Patron
Mega Patron

‎07-03-2019 12:54 PM

Hi Nitish,

 

You can try using below lines

 

var bodytxt=email.body.test; //stores value 123 from the mail body

current.short_description=bodytxt+' ,'+email.subject;

 

Thanks,

Jaspal Singh

 

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Narendra Kota
Mega Sage

‎07-03-2019 12:55 PM

Hi,

You need to extract this from those body and subject line as:

var bod = email.body; // body text is, Test:123
bod = bod.split(":");
var str = bod[1]; // here you will get 123

var subj = email.subject; //subject text is, Email Subject 
var text = str + ',' + ' subj';

//and, set it as
current.short_description = text;

Hope this helps.
Mark helpful or correct based on impact.

Thanks.